Costly council ‘tech’ upgrade

January 01, 2018

Edward River Council will spend $500,000 of its $5 million merger transition allocation to reimplement a software that integrates all its key business activities.

The Technology One (Tech One) suite of modules was originally purchased in the 2012/2013 financial year by the former Deniliquin Council.

Mayor Norm Brennan said during attempts by staff to consolidate property and rating systems of the former Deniliquin and Conargo Councils, it was discovered the modules were not working as they should.

‘‘It appears Tech One was only partially implemented in 2014 and we’re now finding, as a larger council, that we need those extra components not previously implemented.

‘‘We need a reimplementation of Tech One so we have a system that can meet all our current and future needs.’’

The issues have led to input duplication.

In a report to the most recent council meeting, director corporate services Caroline Wallis said the reimplementation recommendation was born out of an information and communications technology strategy completed earlier this year.

She said the strategy was developed to address the ‘‘large amount of rework, inefficiency and lack of data integrity’’ experienced as a result of failed consolidation attempts.

‘‘The objective of the reimplementation project is a fully functional and integrated system across the range of services delivered by council.’’

The anticipated outcome would be better service delivery to the community through data integrity, streamlined processes, improved functionality and mobile capability and increased knowledge and capability of staff.

‘‘The project is expected to be completed within four years. Maintenance of the system will be an ongoing requirement.’’

Council has appointed AllaboutXpert for the project at a tender price of $542,000.

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