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Excellence in Customer Service (Business): Deniliquin Veterinary Clinic

By Contributed

Aug 16, 2024

Deniliquin RSL director Tony Whitehorn (far right) with the Deni Vet Clinic team (from left) Shari Grigg, Chloe Johnson, Jessica Wills and Nigel McMahon. Photo by Rebecca Flisher

The team at the Deniliquin Veterinary Clinic consistently goes above and beyond to provide positive customer service experiences, reflecting a deep commitment to the well-being of animals and the satisfaction of their owners.

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This dedication is woven into the very fabric of the clinic’s culture, where team members play a pivotal role in defining the purpose and values for Apiam Animal Health.

Over time, the approach has shifted from being primarily product and service-focused to being distinctly customer-centric.

The team recognises that creating a positive customer experience is paramount, and they actively engage in training programs focused on communication and customer management.

These programs equip them with the skills needed to build strong, respectful, and empathetic relationships with clients.

Their dedication to excellence in customer service isn’t just a goal; it’s a fundamental aspect of who they are and what they strive to achieve each day.

Sponsored by Deni RSL.